White Paper

The True Cost of Information: Measuring the ROI of the Information Center

Identifying and communicating the ROI of information services and your information center is always a challenge; we are still competing with “it’s all available for free on the web”. Mary Ellen Bates shares tools and strategies in this white paper, The True Cost of Information: Measuring the ROI of the Information Center. Included in the white paper is an ROI dashboard you can use to calculate your information center’s value.

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