Editor Satisfaction

Survey feedback on the editor experience at Springer Nature

We asked external Editors-in-Chief and Editorial Board Members how they feel about serving as an editor. 83% of Springer Nature editors surveyed reported that they are satisfied with their role on the journal. Read on to see what they had to say about their experience at Springer Nature, and learn what we’re doing to continue to improve. 

The commitment and dedication that our editors bring to publishing research is truly appreciated. Thank you to everyone for taking the time to provide this important feedback. Survey responses help us improve our services, support, and resources so that we can make the time editors spend with us enjoyable and rewarding.

Presenting

  • Over 3,300 editors

    from more than 800 journals

"For me it is an interesting and stimulating experience. In particular, I have the chance to learn and I am grateful for this opportunity."

2020 EDITOR SURVEY

Communication

We understand that maintaining strong, clear lines of communication with our editors is essential. We’re also mindful of the fact that editors are juggling many responsibilities across their career, research, journal, and day-to-day life. We strive to provide the most relevant journal information and news from Springer Nature without overwhelming your inbox.

Statement

Percentage with positive response
Neutral, agree, or strongly agree

I am happy with the amount I am asked for my feedback on matters relating to the journal

90%

I am sufficiently kept up to date with changes at the journal

88% 

Satisfaction Level

Average, good, or excellent

Broader communication from Springer Nature

74%

Personal communication from your in-house editorial contact

87%

What are we doing to improve?

In addition to regular discussions with in-house editorial contacts, editors receive e-mail communication related to journal-specific and Springer Nature wide programs and initiatives. We also encourage all editors to sign-up for their journal’s Table of Content alerts, and subscribe to our blog, The Source, which publishes editor-focused articles.

"Communications with the publishing editors are very warm, friendly, and effective..."

2020 EDITOR SURVEY

Listening to Feedback

Our communication focuses on the topics editors told us they are most interested in:

  • Metrics on journal performance
  • Future plans for the journal
  • Changes to journal policies
  • System development updates 

Journal Development & Promotion

Being engaged in your journal’s development and promotion is an important factor to its success. 77% of editors are happy with their journal involvement. 61% report frequently or often promoting their journal, with a lack of time or influence being leading factors that prevent more active participation.

Survey Statement

Percentage with positive response 

Neutral, agree, or strongly agree
 

I feel as though I make a difference at the journal

94%

I feel involved in the day-to-day running of the journal

74%

I feel involved in the future development of the journal

83%

Helping You Support Your Journal:

We offer resources and services to help with journal development and promotion.

Understanding Pain Points

We know that many of the issues that come with being an editor are not unique to Springer Nature, but we are working on ways to help ease frustrations that arise when performing editorial duties. We were thrilled to see that a quarter of respondents reported no frustrations with their role, but we know that the majority of our editors run into challenges. The top three are reported below: 

  1. Securing the required number of peer reviewers for a manuscript
  2. Identifying potential peer reviewers to contact for a manuscript
  3. Being asked to handle unsuitable manuscripts

What are we doing to improve? 

Reviewer Finder: We want to help make identifying & securing peer reviewers less frustrating. Using an algorithm, this tool provides a list of potential reviewers by matching the manuscript with researchers who have previously published similar papers.

Transfer Desk: Helping to simplify your editorial processes, the Transfer Desk makes it easy to reject articles that don't fit with your journal while helping research find the most suitable home. Sound submissions are sent to a team of subject specialists that find more suitable journals. You'll also receive quality submissions you may have otherwise missed.

Tutorials: Our new author tutorials on writing in English, preparing a manuscript, submitting a paper, and peer review help authors refine their work so that the research you receive is top quality.
 

"I don't really have frustrations in my role, I would like to be a bit more connected to help me understand my current and potential roles."

2020 EDITOR SURVEY

On Reviewer Finder:

"It has definitely improved my experience with finding potential peer reviewers. The information it gives about each reviewer helps a lot in deciding whether they can be a suitable choice and I feel that I have to spend less time now on the peer-reviewer search..."

2020 EDITOR SURVEY

Acknowledging Editorial Commitment

80% of editors think that editors require some sort of formal acknowledgement for their work at journals. This year we recognized editors of journals with highly rated publishing experiences, noting the exceptional editors that performed in the top percentile of qualifying journals based on data from the Journal Author Satisfaction survey

We continue to refine the qualifications and criteria for what makes an exceptional editor, but value all of our journal editors and board members for their continued dedication to advancing research.
 

* The results shown above reflect 3,317 surveyed editors' responses to the 2020 Springer Nature Editorial Survey. It contains feedback from external editors across Springer Nature, except for Scientific Reports, which was surveyed separately.