The True Cost of Information: Measuring the ROI of the Information Center
Identifying and communicating the ROI of information services and your information center is always a challenge; we are still competing with “it’s all available for free on the web”. Mary Ellen Bates shares tools and strategies in this white paper, The True Cost of Information: Measuring the ROI of the Information Center. Included in the white paper is an ROI dashboard you can use to calculate your information center’s value.
