Author satisfaction

What our journal authors are saying about us – and what you can expect

90% of Springer Nature journal authors rated their overall experience with the publication process as excellent or good. Here – in more detail – is what they told us about the key factors.

We would like to take this opportunity to thank all authors for trusting us with their honest feedback. This helps us in providing the best service possible for the author community. 

Here, you can read about our authors’ experience of publishing in one of our journals, see what we’re doing to improve author experience, and learn what to expect if you are yet to have published in one of our journals.

"The reviews were extremely helpful, insightful and detailed, and your processing at each stage was fast and equally expert. I was very, very pleased with the quick turn-around and publication online. Terrific!"

Presenting

  • Over 42K authors from 194 countries,

    publishing in over 2,300 journals

Peer review

Our extensive reviewer network ensures the best reviews for our authors’ submissions, and that the work we publish stands up to the highest level of scrutiny. We continuously invest in innovations and improvements in peer review to bring the best process to all the research communities we serve. 


Survey

Percentage of authors who agreed or strongly agreed*

The editors managed the peer review process well

91%

The number of peer review rounds was appropriate

92% 

The review reports were useful in improving my manuscript overall

94%

What are we doing to improve?

Springer Nature Reviewer Finder

Our Reviewer Finder helps editors to find the best experts for your manuscript quickly. It helps minimize the time you have to wait for your review reports. The tool uses an algorithm that provides a list of potential reviewers for a manuscript by matching it with researchers who have previously published similar papers. 

“Well selected peer reviewers who offered relevant feedback to improve the manuscript. There were no long delays in obtaining reviewer comments and acceptance.”

2020 JOURNAL AUTHOR SURVEY

“I was completely pleased with the submission, review, and publication process.” 

2020 JOURNAL AUTHOR SURVEY

Communication

We understand that transparent communication, fast communication channels and relevant information are important to you. Your feedback encourages us to continue looking for better solutions. 


Survey 

Percentage of authors who agreed or strongly agreed*

My inquiries were answered in a timely manner

90%

There was sufficient communication about the status of my paper

87%

The editorial advice and comments throughout the process helped to improve the paper

90%

What are we doing to improve? 

Springer Nature In Review

We are opening up the “Black Box” of the editorial and review process with innovative platforms like In Review, developed in collaboration with Research Square. Articles on In Review get an “Editorial Timeline” that shows you where your article is in the review process (e.g., when the Editor invited reviewers; when their reports arrived, etc.) so you can keep up-to-date with your article’s progress.

“My experience was excellent in terms of timing and availability of all the staff involved in the various phases.”

2020 JOURNAL AUTHOR SURVEY

“Quick and well motivated answers from Editor and referees.

Very professional and fast editing and publishing service.” 

2020 JOURNAL AUTHOR SURVEY

Production

Survey

Percentage of authors who rated the service as excellent or good*

Quality of copy editing

93%

Process of proofing  

91%

Presentation of the article online

95%

What are we doing to improve? 

New automated conversion and document creation

We do our best to increase speed and efficiency and recently rolled out a new workflow for an automated metadata and content extraction from article manuscripts. It pre-fills data in the peer review system and ensures that our production teams have all files they need in a usable format.

e.Proofing

e.Proofing offers our authors an easy way of making corrections to their article –  online. It speeds up the proofing process and minimizes correction-related errors.

“In particular, the fast work by the production team was impressive. The comments on the manuscript by the reviewers were very helpful.”

2020 JOURNAL AUTHOR SURVEY

“The reviewing procedure was reasonable and fast. The proofs were accurate.”

2020 JOURNAL AUTHOR SURVEY

We are listening

As you can see, most of our authors confirm a positive publishing experience. Based on their experience, 88% are likely to publish with us again. We are very pleased about that, but critique and suggestions are at least as valuable for us! 

Would you like to learn more about our innovative services for authors?

“Totally impressed and satisfied with the overall publication process, from the submission of the manuscript to the publication of our paper online.”

2020 JOURNAL AUTHOR SURVEY

* All areas we cover in the satisfaction survey are rated on a 5-point scale: poor (1), below average (2), average (3), good (4), excellent (5) or strongly disagree (1), disagree (2), neutral (3), agree (4), strongly agree (5). The survey was completed by 42,197 corresponding authors in 2020.