Please see our updated our Operations Guide for Rest of the World (ROW) and the Americas. It contains all information about our operational organization, including the fulfillment system & customer service infrastructure and our terms & conditions. See our Springer Nature Customer Service Operations Guide for more detailed information. (updated July 2024)

Additionally please find our payment options in the separate documents relevant for the Americas and Rest of the World. It is important that you review these documents, as it contains updated payment information, changes in invoicing, updated contact details, title codes needed for ordering and other necessary information to do business with Springer Nature after 1st July 2024.

Springer Nature General Terms & Conditions

We have updated the Springer Nature General Terms & Conditions (T&Cs) for Resellers. These new T&Cs will apply to orders you place with us as of September 2018.  

For Price List Year 2019 we will add the new “End User Terms for Electronic Publications” to our institutional subscriptions. This document (Schedule 1 of our GT&C´s) clarifies the terms of a single subscription and the conditions for use of electronic content for institutional subscribers.

(DOCX, 113.29 KB)

Key Contacts

Our Customer Service Center is available 24/7 to receive your calls and provide any support or assistance required.  

General queries may be sent to or For any special assistance on specific topics, please see our updated Operations Guide.

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Iris Nord

Global Manager Intermediaries

+49 6221 4878370