In the fast-paced world of research publishing, where innovation and collaboration drive progress, there exists a vital space where ideas flow freely, knowledge is exchanged, and meaningful connections are forged. The realm of “Customer Engagement Events”, a vibrant venue where the exchange of ideas, feedback, and mutual learning takes centre stage.
At Springer Nature, these events are not just a one-way street for us to gather insights from our valued customers; they are equally enriching for the participants themselves. Whether you're a librarian, researcher, university professor, director of a research institution, university rector, or a relevant representative from a library or consortium, these customer engagement events offer a unique opportunity to be part of a dynamic two-way dialogue:
The Customer Engagement Events come in various forms, each tailored to different audiences, scopes, and content:
The choice of topic depends on the event’s scope, the needs and interests of the audience, and what is currently important for the industry in general or the audience in particular. What sets these events apart is their flexibility. Topics that ignite interest in one event often become the focus of the next, driven by participants' enthusiasm to explore further. There are a few topics that never fail to attract great interest and engaging debate in these events:
Engaging attendees in events goes beyond their participation. They are not just attendees; they are actively invited to present in relevant sessions, sharing their valuable experiences and perspectives. Here are five examples that showcase the spirit of collaboration and knowledge exchange. From North America to Europe to Asia, these gatherings brought together diverse participants who engaged in dynamic discussions, shared insights, and learned from one another:
1. Exploring mid- and long-term OA goals in the USA
The North American Library Advisory Board (LAB) Meeting in Albuquerque, New Mexico, USA – the first in-person since 2018! – was attended by librarians from multiple universities, government labs, and academic consortiums. Dynamic and inspiring discussions led by both Springer Nature leaders and LAB members explored attendees’ mid- and long-term OA goals, considered how TAs will affect how librarians work, and analysed lessons learned from OA agreements.
“I appreciate the chance to meet with professional colleagues in a collegial setting. I enjoyed the sessions and I am glad that I attended” - participant North American LABz
2. Exploring the value and impact of OA articles in Italy
In Florence, the Italian Summit attracted the attendance of participants from the main Italian universities, as well as special guest representatives from the Italian Consortium. The hybrid event allowed for many participants to join in on updates directly from Springer Nature regarding new developments and future perspective strategies, most notable OA strategy and developments. Consortium representatives presented data and explored the value of OA articles read and published by Consortium members, and the impact of research from Italy on the local, regional, and global stages was also discussed.
“Thank you for the opportunity to discuss with colleagues from the Consortium and other universities involved in transformative agreements, as well as with Springer Nature” - Italian Summit participant
3. Transformative Agreement and emerging technologies discussions in UK & Ireland
The UK & Ireland Summit was attended by 26 librarians from various institutions. In the Summit, attendees participated in an OA-focussed session that included an update on the TA negotiations for UK (that have since been successfully concluded), as well as insightful presentations on the use of emerging technologies by Springer Nature to support authors and librarians in the advancement of research, and takeaways from customer surveys.
4. Exploring and sharing eBook access options in India
In India, a Think Tank event on Access & Select (eBook licensing for institutions) was organised following customers’ interest and enthusiasm regarding Springer Nature’s eBooks business models were expressed in a meeting the year prior. Exploring and sharing information on a topic of particular interest made the summit an especially valuable opportunity for dozens of customers to come together and exchange ideas.
5. Addressing OA publication challenges and solutions in Malaysia
A fascinating event in Malaysia illustrates the value of customer engagement events. This session, jointly hosted by Springer Nature and the Malaysian Research Universities Network, explored the possibilities for OA agreements to support addressing challenges with both access to research content and the slow uptake of OA publications. This event was an invaluable opportunity for all sides to share their experiences and discussing possible solutions.
The heart of these events beats with the rhythm of engaging exchanges among participants, leading to a wealth of benefits. From direct access to Springer Nature representatives to the fruitful exchange with fellow participants, these gatherings foster deeper connections and mutual growth. They are not just about attendance; they are about active participation and sharing valuable experiences and perspectives, making these events a true exchange of ideas.
Understanding the needs and challenges of the research community is crucial to achieving our goals and visions for research publishing. Interested in speaking at one of the events, or discussing your hot topics? Contact the Springer Nature Events team, for more insights and trends, go to The Link Blog.
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